Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal identification information — name, email address, phone number, and any other details you provide when booking a reading or contacting us.
• Booking and payment information — service selected, appointment date and time, and payment details processed securely through GoDaddy Payments. We do not store full card details on our servers.
• Communications — messages you send via contact forms, email, or our chat widget.
• Newsletter subscriptions — your email address if you choose to subscribe to our newsletter.
• Usage data — pages visited, time spent on the site, browser type, and device information collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings and payments.
• Send appointment confirmations, reminders, and follow-up communications.
• Respond to your enquiries and provide customer support.
• Send newsletters and updates if you have opted in — you may unsubscribe at any time.
• Improve our website, services, and user experience.
• Comply with applicable legal obligations.

3. Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site. A cookie consent banner is displayed on your first visit, and you may update your preferences at any time.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted third-party companies that assist us in operating our website and conducting our business (e.g. payment processors, email delivery services), subject to confidentiality agreements.
• Legal requirements — if required by law or in response to valid legal processes.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a reasonable period to support customer service and legal compliance. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted connections.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: